Cathy R.

I didn't end up keeping my purchase, but it had nothing to do with the quality. The style just didn't work on me.

Stay far away from this dealership. They took full advantage of my young son selling him a cargo van with a completely rusted out cargo bed with holes -some measuring 6-8 inches- "hidden" under a rubber mat that was screwed down. (See photos below. The first photo is how it was advertised. The second two photos were the reality.)

Having no idea of the hidden rust problem, he (my son) told them that he would buy the van if they would replace the seats with ones that were adjustable -due to him having a bad back.

They put in seats that were not factory build for this year van that had been "modified" without my son's knowledge and would never pass inspection. They were completely unsafe for use, -charging him $200 for this. The front seat completely tilted to the left & the passenger seat didn't even have the seatbelt attached- Neither seat was the proper height for the van. Dangerous all the way around. They as the professionals knew better... my son was unaware.

These people are only about making money and couldn't care less if their negligence of putting in seats that are not proper factory seats for a particular vehicle causes harm or even death to anyone.

When our mechanic in Maryland saw these seats he was mortified to think that any car dealership would be so shady & irresponsible to put a young man's life at risk to make a sale. **Note in the second photo the seatbelt on the floor for the passenger seat that they left unattached.

When I found out about the seats I called and requested a refund of the $200 believing that that was only fair & the right thing for them to do considering that it cost a fortune to repair the "hidden rust and holes" already.

I was refused and then had the experience of listening to the two owners joke about my son & me on a telephone that was mistakingly not disconnected for about 10 minutes.

Comments were made like..."I guess the van took a swim in the ocean" (laughing)..."She thinks she knows everything" (laughing)..."We don't owe them anything" (laughing)... "I just hung up on her" (laughing).

Do yourself a favor and stick to dealerships that have owners with integrity who care about their customers, not people who stoop to this level for a sale.

I would stay away... FAR AWAY from this company. I gave them a chance, and they failed miserably.

I purchased a Canon 5D Mark IV camera from them through eBay. I received an email saying that my shipment what is on its way only to receive a phone call a day later from the salesperson, Steven.

He told me that the camera I purchased was an "import model" and was highly suggested that I pay $300 more to get the "US model". He was fast talking and aggressive (bear in mind that by making the switch, the sale was then removed from eBay, thus putting them in a position where you could not review the kind of service they gave you that would ultimately change their rating.

Instead of going with my gut on this, I agreed to give Steven a chance and told him so.
I was told my camera would be delivered to me the following Tuesday.
On Wednesday when I still hadn't received it, I called only to find out that it hadn't shipped yet. At this point, I was speaking with Kevin, who has an accent. He treated me with an attitude like I had done something wrong because I was questioning why my camera has not been delivered on Tuesday as promised. I was going to cancel the order and then he said I'll have it over-nighted to you by tomorrow.
All along with a terrible attitude. Again, I should have gone with my gut But I didn't. Shame on me.

I received the camera the following day as promised.

I used the camera a couple of times and all seemed ok.
Then, I did a lengthy photo shoot eight days after I had received the camera.
At this point, this must have been just enough shutter actuations (clicks) to show the factory defect. -(I had gotten a Camera from another company prior to this which had a factory defect -verified by Canon- so as soon as I saw it in editing I knew I had a problem).

The other company, -who by the way Steven trashed their reputation during our conversation when he was trying to upgrade me to the US model, (again go with your gut -no ethical businessman puts down another company)... At any rate, when I sent a photograph to this other company via e-mail showing them the problem, they immediately said that it was a factory defect and sent me a label to return the camera. NO questions asked.

When I contacted Deals All Year about the problem I was having-- (I had to call them because they set it up that way forcing you to make contact with them to get something called an RMA number to be able to return). They do this to try and bully you to save their shady deal.
During this conversation, it was with Kevin again, I told him that I needed to get the RMA number to return the camera, but I wouldn't be doing so until the end of the week because I had a death in my family.

He immediately told me that I'd had the camera for too long a time and I need to return the camera now.--Mind you... this was day 10... I had 30 days to return my camera for any reason... let alone a factory defect.
Never once did he acknowledge the fact that I've said I've had a death in my family and was going out of town. He couldn't have cared less. He then told ME to return it -meaning I should pay for the return postage. I questioned that practice due to the fact that I was returning something with a factory defect, but since I was rushing because I had to leave to go out of town, I decided not to argue at this point & just go and pay UPS to return the camera. -He also implied that I would have to wait a week or more to get my refund. Making comments like the camera had to be checked over for tripod scratches or any damage that I may have caused to qualify for a refund.- Mind you, this is a factory defective product -that he sold me- that we are talking about here. The refund should have been 100% unconditional.

When I got to UPS I was told with insurance it was going to cost $60. Since it was so costly, I called PayPal to verify that I would be reimbursed through the return postage plan that they have. When I outlined the situation they told me that I should call the company back and request a label since this was being returned due to a defect.

I called back, again speaking with Kevin, and told him that I had been told to ask for a label from PayPal.

Well, when he heard that I had contacted PayPal this guy went NUTS. He was screaming, telling me I was trying to cause trouble, and acting as though I had done something wrong. It was so obvious that they had something to hide and didn't want to be "red-lighted" to PayPal. I told him I've never been treated this way by anyone I've ever done business with & with that he tried to turn his insane behavior around on me saying that "I like to argue".

At this point I was so stunned I put my telephone on speaker so that two clients in my office could witness what this man was doing. He was berating me for having the audacity to expect a label to return my factory defected purchase. Then, started going crazy saying "Oh sure, now you're going to buy a camera from someone else!." I told him that I had no idea what my plans were yet. Then he began implying that it could be a software issue with MY computer, not the camera & started going on and on about how much money this transaction had cost him already. Again I stated on three occasions during this conversation that I could not believe the way he was treating me and that I've never been treated like this before.

This guy was being called on his poor business practices and couldn't handle it. His lack of self-control was startling. In the end, he agreed to send a label but again was implying how much time all of this was going to take.

I hung up from this conversation completely stunned and shaken.

Next thing I know I am receiving a sugary sweet email & text from Kevin about the label and saying that he would put a rush on my refund when it got there.

Right then---I knew the game. He would literally berate & abuse me on the phone... but then act as though he/they are professional & amenable when it would be IN WRITING so he could prove if need be he was doing the right thing.

I was livid when I witnessed such brazen unethical behavior.

When my camera got there, a day later I texted & emailed stating that I had been notified by UPS that they had received my return the day before, & that I had been told via text that my refund would be expedited. I left no stone unturned. I knew that they were trapped by their own words so they had no choice but to comply.
Within minutes after my email- through PayPal- and a follow up text, I had my refund--because again it was now 'in writing' what they had promised AND PayPal would be able to see all of this.

I will tell you this. I believe with 100% certainty that they are finagling someway to keep that rating on eBay. In my opinion, there can NO way all of the people that deal with them are walking away as thrilled customers. They are slick characters, & I'm not buying it. -Not after the kind of outrageous behavior, I and two other people at my office witnessed. No one is going to tell me that that guy who flew off the handle like some kind of a crazed animal on the phone with me, has not... does not... do that -or some other terrible practice to others.

I surmise that many people are talked out of the eBay purchase like I was, and then do a direct buy with them either via credit card or PayPal so that they cannot report their behavior to eBay (hence lowering the rating that both Steven & Keven brought up at some point BOASTING about). At least I knew I had protection from PayPal if nothing else.

Think long and hard before allowing yourself to be sucked in by these two thieves. They are NOT on the up and up, & obviously looking to scam as many innocent victims as possible. There are enough "truly reputable" sellers on eBay who have 'honestly' earned their rating to work with.

I would run, not walk, away from this company as fast as you can!

I would use this site again...& I would recommend to family & friends.
Was very happy with my experience with them.