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Chad T.

Contributor Level

Total Points
82

1 Review by Chad

  • Advance Auto Parts

4/8/22

It is 2022 and Advanced doesn't give you the option to cancel online. You have to call and be greeted with poor customer service where they just tell you that you missed your 45 minute window to cancel. Well okay, I wouldn't have missed that if your call center was 24 hrs? Seems like if that's the policy it should be.

Bottom line is that Advanced has a shady system in place for their own benefit. They lost a customer today for life now that they reared their ugly head.

Tip for consumers:
Use a service like Rockauto that has better customer support.

Products used:
Brake kit.

Service
Value
Shipping
Returns

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Chad T.'s review of Advance Auto Parts earned 2 Very Helpful votes

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