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CHARLES B.

Contributor Level

Total Points
81

1 Review by CHARLES

  • HolidayCars

5/10/22

I made a reservation thru HolidayCars for a rental just before Covid hit. Due to Covid, my trip was cancelled. HolidayCars issued credit which could be used indefinitely. However, when I tried to use the credit, HolidayCars says that they cannot honor the credit. Here are the replies from them:

Dear customer,
We are very sorry to inform you that we are not able to fulfill any bookings paid with a prepaid credit at the moment. Giving out prepaid credits was one of the measures taken to sustain the business longer during this COVID-19 pandemic, keeping an opportunity open to repay the impacted customers over time. Unfortunately, due to the long-lasting impact, measures taken have not been enough to keep BookingMonkey Sarl (CH) from insolvency issues. Legal involvement needs to give more clarity on the situation.
We have registered your email address on an impacted customer list and will inform you on any updates.
We regret your situation and hope to be able to give you more information soon.

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