Valentines Disaster
I ordered a heart shaped box of candy for my wife for Valentines day. I ordered 4 business days ahead (with a weekend in middle) and knew it was tight but Godiva showed online that it would deliver on time. When it did not arrive on Feb 14, I checked with Godiva customer service and the order had not even shipped. I told then to cancel and they would not... instead they offered a 10% discount. The service at Godiva is completely unacceptable. They do not care about the customer at all. This was my last Godiva order.
PS: My review on Godiva.com was moderated /refused with following statement:
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Please submit something new.