Charles H.

My main problem with BAM is using their discount coupons. I often get a $5 off $25 coupon. When I try to use it, the receipt says got $5 off on $25 purchase, but does not take off the correct amount. I must almost always go back to the store to get the correct amount I am owed. This has happened many times over the years. I have complained and told them to have management correct the problem. Nothing has been done. Two weeks ago, I used a $5 coupon, the receipt listed it, but no $5 was taken off. I returned to the store, showed the manager, and he saw I was correct. He gave me a $5 gift card to correct the problem. The cash register could not correct the problem. This week, I had a 20% off coupon. The receipt listed the discount, but did not give it to me. I did the math in my head and showed them what my charge would be and gave me a corrected receipt. When I got home, I used my calculator to figure out how much I should have received. They still owed me $1.86 that I have not gotten. I called a number the store manager gave me and explained the problems. The representative was no help, He said talk to the store manager who had already said he could do nothing. The representative said someone would call me back. So far, nobody has. If I was not so good at math (i have a Ph. D.), I would have been cheated out of hundreds of dollars over the last few years. I have complained numerous times about this problem and nothing has been done. How many of you out there do not go over their receipts like I do, and have been cheated. Tell everyone to check their receipts when using a coupon. It may say you got the discount, but most times you may not get the correct amount. They are cheating their members of thousands of dollars. Stay aware!