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Charlotte M.

Contributor Level

Total Points
80

1 Review by Charlotte

  • Shinola

4/30/21

I like the look of shinola watches and have enjoyed mine but their guarantee isn't worth the paper its written on and the watches aren't particularly robust. I decided to splash out on a rose gold watch band. The shade of gold when I got it was wrong and as my watch had become bent over time I couldn't make it fit in the watch. I sent the band and watch off to shinola. I wanted the band exchanged and the watch fixed. They said they couldn't exhange the band as it was scrated and a link had been removed. Not true on either case. It had never even been attached to the watch let alone worn. It was sent back in bubble wrap to the factory. The watch needed repairing and they sent it back unrepaired. Someone slightly bent the prongs so I could fit in the band but altogether a major disappointment. Wrong colour band and non working watch. Thanks shinola.

Tip for consumers:
Don't buy this brand

Products used:
My watch was sent back unrepaired with the wrong watch band

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