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Charlotte S.

London

Contributor Level

Total Points
81

1 Review by Charlotte

  • eBay UK

9/30/21

I sold a pair of shoes on eBay ( designer, Chanel to be specific) I had bought them from the boutique myself so I can 1000% guarantee that they authentic. I sent them with the box to so called " authentication centre", got paid for the item and now 2 days later I receive a message from the buyer that, she has received a message from eBay explaining that the trainers are not authentic. Firstly, is the embarrassment and second is the unprofessional authentication centre that has no clue what they are doing. It is just disgraceful to see a department judge's your items based on their opinion and not on facts. I bought the shoes in 2017 so of course I don't have the receipt but I can provide proof from the store as I have my history there. But based on eBay's notes their opinion is the final call and no appeal is accepted. So my question to ebay is, If you think It is not authentic then there should be room for an appeal, after all you have not stated proof of purchase is a must when selling designer items. And if no, you do not accept appeals, then you should be 100% sure that you know that the item is a fake before sending out such emails to the buyers and leaving the poor sellers looking like scammers in the buyers eyes. You are extremely quick to remove your fees, so you should do your jobs properly. You are getting paid for the service you provide.

Service
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