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Cheryl V.

Contributor Level

Total Points
181

1 Review by Cheryl

  • Kira Grace

12/15/21
Verified purchase

Do not purchase anything through this Merchant. They are a fraud business and their customer service is a nightmare. Placed an order during their Black Friday sale on Nov 29. They canceled it the very next day on Nov 30 saying items out of stock. I expected they would automatically effect a refund but they didn't and stayed silent instead. On Dec 6 I wrote to them bringing to their awareness that a refund was still not back into my account and they promised to refund in full. The lady responding as customer service, Charrissa has been leading me to believe she has been working on it and coordinating with her supervisor. When I asked that she let me communicate with the supervisor, I never did hear from the supervisor. Charrissa kept saying their payment gateway Brain Tree was rejecting their refund attempts for unknown reasons. She even made out like she was attempting to contact me by phone but I never received any call or miscall on my mobile phone. Following more communication with her, she went onto to say they would offer to refund the amount via PayPal instead. I sent her my details for it like she asked and since then she stopped responding altogether. They still have not refunded my money till now or updated me around its status. It is Dec 13,2021 today over two weeks since this order was placed and canceled and they are very much active with their Facebook posts but have no time to respond via email. This merchant has behaved deviously and should be reported. Beware. Wish I had read their Facebook reviews beforehand other customers have had poor experiences with them too

Tip for consumers:
Do not shop with Kira Grace

Products used:
Nothing because they canceled the only order I have placed with them due to items being out of stock and didn’t refund the money to me

Service
Shipping
Returns
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Kira K. – Kira Grace Rep

Thank you for letting us know about your experience at KiraGrace. Rest assured we are a 100% woman-owned California-based small business dedicated to creating clothing designed to celebrate women's beauty, strength, and grace as we move through life's journeys. Our California factory and offices were closed for months during covid lockdowns, and we have been hard at work catching up. As I read your review, I can certainly understand your frustration. I researched your experience and see that the item you ordered during our sale event was sold out, and we attempted to issue a refund immediately. Unfortunately, because your location is Qatar, and the card you used was an international debit card, your bank declined our refund. We attempted several times to issue the refund, but your bank blocked the transactions. We worked with you to identify the issue and asked for your cooperation to contact your bank to allow the refund to be processed. We also offered to issue the refund to another card or account to expedite the process. We remained in contact with you throughout the process, but we did not receive a reply to our request for your PayPal so we could send your refund there. We tried to reach out to the phone number you provided as well. We regret any delays; however, we were unable to expedite this as we needed your assistance along the way. Thankfully, we are happy to say the refund was resolved by asking you to decline the original charge. Thank you for your patience while we worked to resolve this issue. We are a small, woman-owned business, dedicated to supporting our customers. With love and light, KiraGrace.

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