Chris A.

Well: aliexpress is the end customer portal, while alibaba is the B2B portal for bigger purchases (1000pcs and up).

I'd like to compare it to ebay in chinese with just the option to buy it now!

I guess one needs to be very patient when buying from asia. Usually there is nothing wrong, sellers are friendly folks as long as nobody do upset them with wrong wording.

I don't know how aliexpress buyer protection works, but I guess they are using an escrow system.

Can't give them a bad name. All orders from different sellers went smooth, but took their time (talking in weeks).

Usually on Ali you find the best price. Alternatively have a look at banggood with their incredible customer service and world wide free shipping.

Nothing special so far. Real nice prices. OK

Using the shop system to forward messages won't work. Use e-mail is ok.

One needs to be patient when ordering. All smooth then...

Not the best prices you can find, but a reliable and fast shipping is for sure. In case of problems very responsive customer service which loves to help and solve all.

Terrible nightmare!
They steal your time and in case of problems your money:
Parcels returned to them from their carrier w/o delivery to the destination adress that don't have tracking simply dissappear. So you never receive anything even though you paid for the order.

English of stuff is so so and company policies are the worst regarding customer service.

Prices are good, but this company compensates by charging high shipping charges.

Out of 30 orders, there had been problems with 5 of them. Only 1 complaint was properly handled. The most ugly thing is they change a support team member and you will have to start from zero. Real time stealing. I guess that's tactic. Who is going to run after 5-20 USD if the chances are like that, that you are going to spend one or two more hours and maybe have to start all over again.

Impossible.

The staff is one of the most customer friendly team I had to do with. Maybe the negative comments are driven by forces that don't like to see a seller offering always the best price on the net.

All prices include free world wide shipping!

Even though shipping can take a long time from China, I always received my goods after patiently waiting. If you are in hurry, spent some extra bucks to use express shipping options.