Chris B.

Booked a flight from London Stansted to Hurghada on Saturday night (15/8/2020) for next year for my family.
Monday morning they announced that they are stopping flying from Stansted altogether from September 1st 2020.
Tried to find out why they accepted £1500 from me when they had already decided that the flight was no going to go ahead. Called three times yesterday first time hung on an hour went dead, second time hung on an hour, went dead and finally answered after 50 minutes, Told they have known since June that they were no longer going to fly from London Stansted and eventually I would get my money back but he could not say when, I would state they have committed fraud taking payment for a flight they know will not take place and then making me wait heaven knows how long for a refund of my money.