I ordered a print on 22nd Oct received on 06. 11. 09. The contact with this company is really erratic. After reading other reviews I thought I'd lost my money. Print has arrived eventually and is good. For others who are disappointed my point of contact was *******@googlemail.com or *******@simplycanvasart.co.uk. I sent emails everyday and did receive some replies. Simply Canvas Art is their sister company. I hope this helps.