I ordered Hiking Poles from Trekk Inn and I immediately started checking on the date of delivery. I did this once a month and was repeatedly told not to worry, that they would arrive. Eventually Trekk Inn told me, after many months of inquiring into the whereabouts of my order, that it was too late to do anything about the missing Hiking Poles. They would not issue a refund or ship another set of Hiking Poles. I would recommend never using this company. They do not care about their customers.