Twice we have been sold van (7.5T) hire from Nationwide in which they claim to be able to deliver a vehicle and once they have taken our money they then informed us that it was not possible to deliver and we would have to collect it from a far away location (1.5 hrs away) for no discount. The person who takes your money is excellent, the customer service agents who deal with the dispute are dreadful. Both times Nationwide's markup on the local garage who hired the vehicle was in excess of 100%. The second time we did not know we were dealing with Nationwide initally as they market under more than one name. Would never touch them again.