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Christian S.

2
Level 2 Contributor
London Borough of Ealing, United Kingdom

Contributor Level

Total Points
779

9 Reviews by Christian

  • American Express

1/30/23

After years of indifferent experience, neither great nor poor, I have recently had two very bad experiences with the 'rewards' offered by American Express.
Firstly they offered me 200,000 points if I took out a new kind of Platinum card, for which I paid a fee of £595. Fast forward three months, I have never had the points and every time I call them about it they claim they can't give me the points because at some point in the past I had a similar rewards card (not the one I have been using for years, that's a different type of card). Thing is: I didn't have a similar rewards card. Not ever. Turns out they made an error. They have even admitted that no card was sent to me, no spend occurred on the card and no transaction was ever raised (because there was no card). Despite this having been explained to them, they always agree that I am right, then refer it to someone else and then nothing happens. I then have to call in again, repeat the whole story and the saga repeats ad infinitum.

The second experience was when I saw an offer: "Spend £300 at Melia.com Hotels and get £75 cash back". I added the offer to my card as ten days later I was going to a Melia hotel. I duly paid £370 on my Amex but never received the cash back. I have fought this several times but have just today been told that they have definitively closed the case and I am not getting the cash back as promised because they feel the Melia I went to wasn't part of the offer, which absolutely didn't stipulate that only hotels were included, it merely said: Spend £300 at Melia.com to receive £75 cash back" - I still have a snapshot of the offer so I know this for certain. Their duplicity is really shocking.

I have honestly been an Amex member since 2004 (yes, 2004) and to have been wrongfully and egregiously denied two very simple offers that I unequivocally deserved on the basis of the text surrounding those offers, is just grotesque.
Think twice before you sign up.

Tip for consumers:
Don't use Amex. Literally use anyone else.

Products used:
American Express Platinum Cashback Card
American Express Platinum Card

Service
Value
Quality
  • PipingRock

12/15/22

Who are these cowboys?

I have never, ever asked this absurd company to send me promotional emails or junk of any kind yet for some reason this gaggle of incompetent charlatans has broken data protection laws by filling my inbox with dozens of absolute drivel emails, despite my requesting that they stop, many, many times.
To date I have forwarded 10 of their unsolicited junk emails to the ICO who are now investigating them.

To reiterate: I have never been a customer of this company; I have never consented to them emailing me; and I have never asked to join their spam email lists, so their data law infractions are as confounding as they are unwarranted.

Avoid this grotesque company unless you want your data abused, your inbox filled and your patience tried to the point you contemplate violence.

  • Snapfish

12/6/22

Placed an order in mid-November which hasn't arrived.
Chatted to someone via online chat; he promised me he would chase the courier company and get back to me - he didn't do that.
Spoke to someone else who said he'd expedite delivery: it still hasn't arrived.
All emails to customer service are ignored or bounce back.
Meanwhile I have had 10,000 spam emails and all my requests to unsubscribe have been ignored, breaching Data Privacy laws.
Overall I would rather be punched by a corpulent man with wounds on his hands than do business with this 'company' again.

Tip for consumers:
Don't. Use a competitor. Someone else. Anyone else. Maybe someone who isn't trying to scam you.

Products used:
Miniature photos (that never arrived).

Service
Value
Shipping
Returns
Quality
  • Mazuma Mobile

1/10/22
Verified purchase

I was quoted £240 for my iPad Air, which I duly sent off to Mazuma. A few days later they emailed me to say they thought my screen had white dots on it and therefore they were reducing the valuation down to £40. I have used that iPad every single day for the last year and a half and it has absolutely no damage whatsoever. None. It's immaculate, with no white dots. So I think Mazuma are up to no good.

To make matters worse, I declined their offer and was advised I would be sent my iPad back. 20 days later and I still haven't had it back.

Have I been scammed? Have Mazuma just kept my iPad? Have I lost it entirely? It's looking that way. My last three emails have all gone unanswered too.

I would avoid this company if I were you.

Tip for consumers:
Avoid.

Service
Value
Shipping
Returns
Quality
  • ASOS

9/30/21

I paid extra for premium delivery which guarantees orders arrive the next day. Of my first three orders one arrived on time, two arrived more than two days late. My fourth order, placed on Tuesday, still hasn't arrived now, Saturday, despite being guaranteed to deliver on Wednesday. Hermes have lost the parcel and ASOS can't and won't do a thing. I have emailed them and tweeted them five times and I've been ignored every time. I've also messaged Hermes and they've ignored me too.
The last communication I had was from Hermes saying "Sorry we can't deliver your parcel today". That was it. Hilarious.
If you think it's faster to buy from ASOS than anywhere else, you're sorely mistaken.
ASOS and Hermes: a marriage made in hell.
Avoid like the plague.

  • Hermes

9/30/21

I paid ASOS extra for premium delivery which guarantees orders arrive the next day. Of my first three orders one arrived on time, two arrived more than two days late. My fourth order, placed on Tuesday, still hasn't arrived now, Saturday, despite being guaranteed to deliver on Wednesday. Hermes have lost the parcel and ASOS can't and won't do a thing. I have emailed them and tweeted them five times and I've been ignored every time. I've also messaged Hermes and they've ignored me too.
The last communication I had was from Hermes saying "Sorry we can't deliver your parcel today". That was it. Hilarious.
If you think it's faster to buy from ASOS than anywhere else, you're sorely mistaken.
ASOS and Hermes: a marriage made in hell.
Avoid like the plague which is in fact more fun and less injurious to your health than dealing with these two cowboy outfits.

Service
Value
Shipping
Returns
Quality
  • Wowcher UK

8/22/20

I downloaded the Wowcher app on my iPhone and was immediately asked to provide my email address, which I declined to give. Instead I proceeded with my Apple ID. Ever since then I have had a barrage of unsolicited, unwanted spam emails the volume of which I can scarcely describe using words found in the English language.
In accordance with Data laws of the UK, I have emailed Wowcher asking them to remove me from their spammy junk database and to cease sending me unrequested drivel. So far they have ignored every single such request (and there have been dozens). So I am now escalating this to the ICO who are apparently already gathering information about this sham outfit for their abject failure to adhere to the laws governing data.

Would I download Wowcher again? Only if my life hinged on it, and even then I'd think twice.

  • GranOptic

4/19/18

Without doubt the worst online shopping experience I've had for quite some time.

I placed an order in March. After two weeks I hadn't received my order and hadn't heard from GranOtpic so I emailed them. They ignored me. I emailed them a further four times and each time they ignored me.

I had had the foresight to pay with Amazon Pay so I opened up a claim. This prompted GranOptic to get in touch to say the order was on its way. It eventually did turn up, addressed to the wrong person. Bizarrely they sent a test product: I ordered some glasses with clear lenses; what I received was a dummy product with large logos all over the lenses, rendering them totally unfit for purpose. At this point I received an email from GranOptic demanding I close the Amazon Pay claim. I explained that I had received a defective product and was told I was "ridiculous" for expecting clear lenses (as per the photo of the item I had ordered) and that this doesn't exist, however if I sent the glasses back and paid some more money, GranOptic would fix the problem for me.

They also refused to acknowledge their mistake over the labelling issue and levelled a few more insults at me.

To charge someone 82 for glasses that cannot be worn is outrageous.
Ignoring several emails, refusal to fix the problem and then finally sending a raft of insulting emails is just unacceptable. I can only infer that this company's business model is one made upon deliberate fraud.

  • ChemistDirect

10/20/14

Order placed on 30th September but products never received. After a week I contacted them and got an email stating that Hermes had tried to deliver the items but were unable to as nobody resided at the building. Transpires ChemistDirect had sent the items to the wrong address. I corrected their error and on 9th October they assured me that the products had been sent to the correct address and would be delivered "within 48 hours". Three days later, still no products. I contacted them again and was ignored. I contacted them again and they replied, getting my name wrong, with a copy/ paste of the first email, in which they claim Hermes had tried to deliver but that nobody was at the building. I pointed out their error AGAIN, and asked for re-delivery. Their latest reply was another copy/ paste of the first email.

Clearly this company is a sham. Avoid if you don't want to lose your money.

Christian Has Earned 29 Votes

Christian S.'s review of GranOptic earned a Fraud Buster vote

Christian S.'s review of GranOptic earned 6 Very Helpful votes

Christian S.'s review of ChemistDirect earned 9 Very Helpful votes

Christian S.'s review of Wowcher UK earned 3 Very Helpful votes

Christian S.'s review of ASOS earned 3 Very Helpful votes

Christian S.'s review of PipingRock earned 3 Very Helpful votes

Christian S.'s review of Mazuma Mobile earned 2 Very Helpful votes

Christian S.'s review of American Express earned 2 Very Helpful votes

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