I'd recommend using this company only in case of a very tight budget. Once the staff nearly denied the boarding because my carryon was "beyond the established size limits" as they said without even measuring it. Another unfortunate occurrence was on board when I was coming home from vacation with an emptied purse. I asked for a bottle of water or at least a glass, but they refused to accept coins, even though I didn't have any paper money. I had to bear a terrible thirst for the long 5 hours. I understand this is their policy, but there could always be an exception. It was an emergency for me. They would let a passenger die but would not break their rules. Anyways, I put 3 stars for I suppose it's a matter of a human factor. My other flights with RyanAir were not that painful.