I order a lot from Express! Sometimes I need to return things, but it is expensive and they do not offer free returns, so I'll take it to the store.
Yesterday, I drove to the mall and the place was CLOSED because they didn't have employees according to the sign in the door. I drove all the way there to save money and wasted it on gas. So, I decided to drive to the other Express at the other mall because it was my only day off and it was CLOSED too! It had a sign for adjusted hours. I waited 45 minutes for them to open.
1. If you aren't going to open your stores you need to have free returns or extend your return period. What I experienced yesterday was unprofessional.
2. I asked the cashier how much starting pay is for an associate and they said $11. You all know McDonalds is hiring for $14, right? No wonder you don't have employees.