Christine D.

I ordered next day courier delivery from Interflora. When I didn't receive notification of delivery, I contacted Interflora (I had to contact them - they didn't bother to let me know there had been a problem). I was told the courier said he 'could not access the property' and that couriers did not 'typically' call the sender or recipient if there was an issue. I asked the question why ask for numbers in the first place to which I received no response. I was told they could send another bouquet through the local florist (so not my selected flowers) three days later as it was the Bank Holiday weekend. I told them not to bother as it was a time sensitive gift. Unbelievably the courier then delivered the three day old flowers on the Tuesday afternoon! Wilted and sorry looking. He told the recipient he couldn't find the house so the story about not being able to gain access was pure fabrication. To add insult to injury there was no message card either! Truly shocking service for which I have been offered (well, I demanded) a refund and nothing else by way of compensation. I will not be using Interflora ever again. After asking for compensation they offered me a 15 pound evoucher for use on their website. As I refuse to give them business again, and I cant imagine you could get anything for 15 pounds, I told them thanks but no thanks.

This is an update on the review posted below:
After I posted the review below, FloryDay offered me a full refund on condition I
Remove or edit the negative review. This was after over 40 messages back and forth, and god knows how many man hours emailing them and calling the courier company. This is interesting - previously they had offered me paltry amounts like 10 or 20%, discount vouchers etc. They had said they would refuse to take the package back off the courier etc. Clearly the only thing that matters to FloryDay is negative reviews not making customers happy. They blocked me from their online chat! I told them I would 'consider' deleting my review. Well, I considered it and came to the conclusion it would be morally reprehensible for me to do so. I do not want to collude in this terrible company's game. I truly believe that the majority of positive reviews on here and other sites are made up. They all address the issues that the negative reviews complain about (e.g. "the clothes were exactly as described" - you don't see that kind of thing about a legitimate website do you! It's a given. "I received my items very quickly", "Shipping charges were low" etc etc.) They are all written in a very similar style too. Anyway, I don't believe they are genuine reviews - have a read and make your own mind up. FloryDay has made me wary of any company that advertises on FB now. I would not EVER go near them again. Btw, I don't even know where my order is now. And FloryDay don't seem to care about getting it back so I think that tells you a lot about the quality of their clothes. So, my advice is this: Don't order from this company unless you want to waste a huge amount of time trying to return your order/get your money back - they may have refunded the cost of the order but have not offered me any recompense for the amount of time I have wasted. Or, if you're unfortunate enough to have ordered and are not happy with the service you're receiving, post a negative review. It seems that's the only thing they actually respond to.

I am actually loathe to have to give this company even one star - it actually deserves zero stars. After a complete debacle with the sending of the order over which i told them at least 5 times to cancel it, I am now in a fight with them about returning the order from the courier (I have refused to take delivery of it). I keep getting the same old completely useless message from them saying the package was shipped on such and such a date when it is clear from the tracking that it wasn't. I am on the verge of reporting them the the UAE's cyber crime unit to try to get their website blocked in the UAE. They are truly an awful company. I even got blocked from their Live Chat as i was clearly asking difficult questions! BTW, the phone number on their website is disconnected so you have no chance of getting them on the phone.