I ordered their dog tooth whitening kit February 9 2020. After several weeks it shipped to a warehouse shipping and never was delivered. I MADE MULTIPLE EMAILS OVER THE MONTHS. I was repeatedly told it was enroute. My shipper tracking number indicated it was lost. This company refused to send me a replacement or refund me. They are liars and thieves. Worst customer service. Take your money and that's it! It's November now!