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Christopher W.

Contributor Level

Total Points
85

1 Review by Christopher

  • Buyee

3/21/20

[Edit: After about a month of investigation into my case, I got a full refund for the damaged items. So there's that. However, the customer experience was still extremely bad and it took a lot of effort to just get them to even consider "investigating" (they just looked at the photos of the items I sent them). So all in all, the one star still is valid in my opinion, but I still wanted to mention that in the end they seemed to have seen the problem and gave the refund.]

NOT RECOMMENDED for collector items or even just books. There are just two options: EITHER you send the package in the standard packaging, which is fine for national shipping, but inappropriate for international shipping. So the goods often arrive overseas with damage. OR you can select (expensive) protective packaging and have your package so overly protective packed and with so much wasted plastic and material, that it just blows up the shipping costs.

And don't even get me started on the customer "support".

They're all nice and friendly and I'm sure they're good people, but here's the thing:

Very rarely do they understand what the actual problem is in the first message. Usually I had to explain my issue multiple times until they actually understood what needed to be done.

As long as it all went well considering delivery and shipping, there were no problems (obviously), but as soon as problems occurred and I was dependent on their customer support to help me, I was left alone and had to pay for it.
My package was sent back because I wasn't notified. I had to pay shipping costs a second time because Buyee refused to check with their carrier to request a refund of shipping costs, so I wouldn't have to pay twice.

Not using this service again. They've lost my trust when it mattered.

Christopher Has Earned 5 Votes

Christopher W.'s review of Buyee earned 5 Very Helpful votes

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