Had to return a pair of jeans I purchased because they were much too large, even though I ordered my regular size. While waiting to be credited, I ordered another, more expensive pair of jeans. They arrived and I was happy with them. It took over two months and two phone calls to be credited for the first pair, and they didn't refund my shipping charges, even though I had ordered another pair and paid shipping again. I won't order from Lee again unless they change their policy to allow for exchanges without charging another shipping charge. It's just too likely that the fit won't be right, and other companies like Amazon and Old Navy accept returns and refund the full amount, including shipping.