Legally businesses cannot charge people for sending unauthorized packages, or packages that people never placed an order for. I received an order that I did not make, and lulus decided to charge my card on file for it. This literally is illegal. Will be reporting as fraud.
Hi, C i! We're so sorry to hear an order was placed using your payment method. We would love to look into this for you right away! Could you please provide your Lulus order number? We will personally reach out via email from there! We hope to hear from you soon, xo.