I don't know what these guys are talking about, but they must be competitors. I have had great customer support with VLD personals. They always answer my questions. The script is powerful, and has a awesome admin panel. My only gripe is that they have so many features, you have to get use to how it all works., and yes that does take some time. VLD migrated my entire database over to the script at a very reasonable price, and it went much smoother then I had anticipated.
Hello, Cindy. I see that you had issues with your projects and leaving feedback, which, I believe has been addressed via chat (XMY-511-52065). Should you need further assistance, do not hesitate to contact us again via chat or email. Take care!