I sent them a used iMac. The check they issued was for $10 less than quoted because they claimed the keyboard and mouse did not work. They were in perfect working order when I shipped them and they were packed very carefully. I do not believe they weren't working when BuyMyTronics received them. The $10 isn't as important as the principle. (What's more, it took them almost 3 weeks to get my check to me after they said it was on its way. A minor issue, but...) I have used two of their competitors and have had much better experiences. I WILL NOT SELL ANYTHING TO THESE JOKERS AGAIN AND RECOMMEND YOU AVOID THEM. I prefer Gazelle. Second choice is NextWorth. AVOID BUYMYTRONICS.