I ordered soil analysis. I paid for soil analysis on May 31. They did not mail me anything for more than 2 weeks. Then called them, then they mailed me the bag. I put the soil sample mailed to their lab, however, now is July 9, I still did not receive any answer from them. My planting season become delay by them for 2 months. I called them 20 times in last 2 weeks, talked to a customer service who transferred my call to someone else. I left a message but they never called me back. I called the next week and left a message but they never called me back. Gee. Very bad service. They still wanted to just transfer my call to someone else. Today, I still do not have soil analysis report. It has been 2 months already... I am so upset.