claritag

CLARITA G.

Contributor Level

Total Points
264

2 Reviews by CLARITA

11/30/19

I bought 4 bottles on Magnesium Citrate 400 mg in July. I had 1.5 bottles of Magnesium from a different brand previously purchased. I traveled August, September and part of October. So in middle Oct I opened the first bottle from Solaray. There is a very strong smell of RANCID OIL coming from the bottle. I opened one VegCap to smell the actual magnesium powder and it smells as bad as the bottle. So the product is contaminated with whatever it is that causes that smell.
I contacted Solaray at the toll free number, left a message and a woman left me once a message in my voicemail. I called several times after her call, one can only leave a message. No reply.
I contacted the seller, iHerb, and they suggest that I pay for the shipping. Grumbling about the fact they have a 60 days return policy regardless of when the product was opened. The "use by" date is Jan 2021 so it should be perfectly fine. I opened one bottle and I gave one bottle to a friend of mine after a knee surgery. I am embarrassed but I will ask if they were used or just thrown away. I have purchased many different supplements through my adult life and I am 58 years old and I have never experienced anything like this. The smell is terrible and strong. It should be a recall. By the way, the bottle says 400 mg but that is for every 3 capsules. Why don't they just simply say it is 133.3 mg per capsule? The lesson here is: Buy local. I am positive that if I had shown to any local store with this stinky bottle and the other 2 unopened that I have, I would have come home with an apology and with 3 new bottles of any magnesium of my choice, perhaps another one for my trouble and Solaray products might have been taken off the shelves with a letter to the manufacturer. I will NEVER again buy supplements on line. I should know better, buying local is good for the economy of my community.

11/29/19

I bought a Magnesium supplement in July. I had over 100 capsules previously bought somewhere else. I went on Holidays August, September and first week of October. Upon my return I opened these Magnesium capsules bought in iHerb. There is a very strong smell of rancid oil coming from the bottle. Upon contacting iHerb through chat I was told that they have a 60 day return policy. I think these capsules should be a recall. I was expecting an apology, pre-paid postage and an offer for other magnesium capsules. Nope! I posted a bad review of the product they sold me and it was removed immediately. What? Seriously. They sell you encapsulated garbage and you are not allowed to express it was bad? Wow, what a dishonest way. Solary is the company that sells this hideous supplements that I will throw in the compost and mare sure will never buy

Tip for consumers:
But local. If there is a problem the merchant will likely to replace the product and report it to the manufacturer. These online stores don't care . Support your community that way!

Products used:
I am buying from my local Health Food Store

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CLARITA Has Earned 4 Votes

Clarita G.'s review of iHerb earned 3 Very Helpful votes

Clarita G.'s review of nutraceutical.com earned a Very Helpful vote

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