I was desperate for help with my laptop, Just answer's post said they had the right expert for me. I was very specific about needing help with Ubuntu a branch of Linux, their posting said they had an expert. He had a lot of computer experience and knowledge but not with Ubuntu (my specific request) we spent way to much time. At the end he couldn't help with the most basic problem I encountered I left extremely frustrated. Later I received confirmation of a $46 charge to my account. If I had needed help with Microsoft or MAC I'm sure he would have helped. I wont be using them again.
JustAnsers email communication Order ID *******-203 Nov. 9,2021
TauseefZ
Laptop technician
November 10,2021
Hello and welcome to JustAnswer, I'm Tauseef, Technology Expert with JustAnswer and I am a Computer Science graduate, I have over 15 years of experience in this field and have helped thousands of customers. I'm sorry to hear you're having trouble with your Ubuntu. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know who I'm chatting with? Please share make and model of your printer you are using? Have you installed printer drivers on your Ubuntu? Please confirm.
Hello Clifford,
Thank you for reaching out to us about this. We're sorry to hear that the Expert wasn't able to assist you. This might have been one of these cases where having someone remote in to try and resolve the problem would have been helpful in troubleshooting your unique technical issue.
We will take a look at your account to see if we can resolve any open concerns and reach out to you privately with any results.
If you need to reach out to Customer Care, you can reach out to our customer support team from our Help Center at https://www.justanswer.com/help/contact-us. Or you can send us an email at solutions@justanswer.com or reach us via telephone at (800) 905-0124
We look forward to your reply.
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com