I ordered a phone from this company and paid extra to have it delivered next day, I received a padded envelope containing an empty box. After an exchange of E. Mails with what I think is an automated system asking somewhat irrelevant questions and sending stock answers they agreed to send replacement. Two weeks later I am still waiting and their website no longer recognises my Email address or password so I can not track the package, if they even dispatched it. Fortunately It was only a cheap phone so I will put it down
To experience and never have any dealings with the direct group in future.