Connie H.

I sent back two bracelets. I received credit for only one. They 'said' I only returned one?! There's no way I can prove I sent back two but I am 100% sure a mistake was made on their end, not mine. I was told to make a claim at the post office. Why on earth would I make a claim, have the post office pay for their error or, frankly, theft. They want me to steal from the post office to rectify their error?

I am so frustrated I don't know what to do. This wasn't my first purchase with Ross Simons but if memory serves, it was my first return. I was so upset when I spoke with their CS I lost my temper and feel badly about that... she hung up on me, I understand, I would have too if I had heard me. However, I know I did nothing wrong yet feels as though I'm being punished... it hurts... even at my age.

My loss is approximately $55.00. Not a huge amount. I guess I'll have to rationalize the loss as a huge lesson learned. From now on, I will take photos of the inside of a box and the outside too before shipping a return. I now have to figure out how to get rid of that gnawing feeling hovering about my once good mood.

I've tried several times to include a photo of my receipt.