CONSTANTIN L.

I bougth 2 years ago a VPN plan with Surfshark for a $48 value, and for 27 months. They sent me an e-mail at that time stating the next plan will be the same offer I got. False. In 20 days my plan is finished and they already sent an e-mail the new plan is just for an year and for $58. I replied that I have the company commitment for 48 & and for 27 month, as I got. They said because I am a loyal customer, they are going to offer me 2 years for the same amount, $58. And they sent a link that I can use to quit their services! I verified on their site and this is the current offer for new customers! So, first they wanted to overcharge, second they wanted to offer " as for my loyalty " the current offer they have! Companies that are not respecting the commitments and the customers should not be allowed to make business on US territories. What a disrespect to not mention that not all the time the VPN software did a good job on my interest area - Canada. They only have an IP address for a specific city that can be easily guess by Bell Media software and block the streaming. I would definitely go with other VPN suppliers, more respectful with their clients and better positioned on reviews.

I ordered on ebay.com a Turkish Dolma sarma rolling machine for $9.59, free shipping, on 2/9/2019. The seller is missfactory from Hong Kong, good reviews on the ebay site. I received an order confirmation and the second day they charged my CC. After another day I received a new email that the item was shipped by USPS and an expected delivery range date from 2/14 to 2/22/2019. Few days later, with the USPS trackingnumber I saw that my parcel is traveling thru NJ state, saw is in US and didn't other follow ups. On Sunday evening I verified again the ebay site and surprise, the item was delivered the day before, Saturday 2/16/2019 in the mail box in the morning. But, Saturday I was home and took from my mail box some mails and didn't receive any other package. I let the seller know I didn't receive my item and he replied with the USPS text that the parcel was delivered on Saturday morning. I said again I didn't receive it and he replied that he will escalate the case to USPS for verification and that an answer will be available in 15 business days. View this, I contacted USPS by their web site and let them know I didn't receive my package. After 3 days, the USPS supervisor from my area office replied that the carrier put the parcel in a wrong mail box and are going to ask for have it back. Surprise, the person that the carrier remembered took my package, denied she receive any other package - as per the USPS supervisor. And he apologized asking I file an appeal for money reimbursement. With this e-mail, where the USPS recognized the bad service they did, I asked to the seller - missfactory - to ship to me a new item and ask for insurance to USPS. They replied that for them the item is delivered. If so, I let USPS supervisor know the seller consider the item is deliver - as per the tracking file - and I asked to them to reimburse my money being guilty for the error. Surprise: the supervisor replied the package wasn't insured and they cannot reimburse the value! I let him know that me as a buyer, I cannot insure my package but the seller, yes. And got back to the seller asking for money reimbursement based on USPS words and ask why if they sell an item twice the other sellers price, they do not insured the shipment. They replied again they consider the item was delivered according the tracking file. I escalate to Ebay.com resolution center and they said the case is closed because I received the item.
Guys, for me is not about my $10 I lost but I want to let you know about very bad services and case resolution I received from USPS - so if you can verify the carrier, go with FEDEX or UPS or the new AMAZON shipping service. I cannot imagine how the USPS supervisor recognized to me their error but let the seller know they delivered the package at the good address unless the seller escalation was a lie. If yes, the seller lied to me, don't buy items from such bad guys. And last, ebay resolution center guys didn't ask for any proof for me - my e-mails with USPS supervisor - to make a good judgement but based on a wrong tracking file - recognized by USPS as wrong - decided I received my item. Guys, to avoid in the feature such a hassle, time waste and stress, I will order only by AMAZON or WALMART or other GOOGLE shopping but not anymore from e-bay. And double check who's the carrier. And not anymore from China or HONG KONG - China as well, or other ASIA sellers view they not insure the shipping. As its not my first time I experienced problems with them.

On Dec13th, 2017 I ordered via http :// theprimegourmet.com site carpe tarama roe and paid with my credit card. I received 2 e-mails: one from *******@theprimegourmet.com with a confirmation number and the other one from PAYPAL, saying that I paid to CloudJoks and the transaction will be as PAYPAL Relievetoday name. There it was an e-mail address as *******@baranauska.com. On December 15th morning I receive an e-mail from PAYPAL Case ( *******@pedranzinihotels.it) saying that someone tried to log in my account and that I must download aPDF file and follow instructions. The file sates that my account will rest locked if I don't complete requirements and log in in the bottom of this file. I took a look in my CC account and the money were withdrawn. I sent right away e-mails to these e-mail addresses asking for a delivery date. No answer from the CloudsJoks one and from *******@theprimegourmet.com that they cannot deliver my e-mail. So, it's clear this is a scam and I advice you to stay away from these 2 sites. I made a research on scamadviser.com web site and they said the site may have small chance of risk being based on US. I would say there is a high risk view what I experienced.

... so, after 10 working days I finally got my cases. More than happy that I received what I ordered: good size and quality. Now, to be honest, I'm more than happy that sitejabber can be something Miniinthebox guys are very sensitive. So, the things were like this: the first supervisor answering to me was Leonora, proposing instead some rebates to a new purchase to refund the shipping. After that, they changed the ticket number and assigned a new supervisor Leon to take care of my case and each day he replied to me saying not to worry cause he follows my problem and he proposed to me to refund the shipping I paid for 3 days delivery or to refund all the money and me, to return the items when I receive them. I accepted to receive the shipping amount I paid for nothing. It is impossible to receive from China in 3 days a package so take care, they continue to advertise the same lead time. I receive my shipping money after other 5 working days. A few words about Leon, the service customer supervisor: very nice guy - thank you Leon, committed to help and very interested to fix problems. But, Leon is an employee, with limited power in a system that needs upgrade on all areas: warehouse ( more than 3 days spent in Hong Kong), shipping carrier ( SF Express either did a good job for the money I paid - not enough for 3 days delivery, either did a very bad one taking the money and considering a free shipping, so 2 weeks delivery, and no update on it's tracking site so where is the package? Is lost? Is in the way?), Accountability department that delayed the shipping refund. So guys, I consider myself lucky to work with sitejabber and to sensitize in this way the customer service supervisors, to find Leon that offered to me even to refund all the money and cancel the order and who did a close follow even for shipping reimbursement, and to receive what I ordered, no error. But I had to "fight" to make this happen.