I don't usually leave bad reviews but what they did to me is unbelievable. I was sent a housekeeper that cleaned very well, asked me to leave a good review (which I did), and the following time she barely cleaned anything + completely burnt, while ironing, my silk shirt bought 30 minutes before (worth £170). Despite evidence of the receipt and the label still attached to the shirt, they said that it wasn't the housekeeper fault and refused to refund me. Seriously?
In the meantime I had booked another clean (10 days in advance) as I had guests coming, and they let me know on the same day that nobody can come and clean, as the previous housekeeper (who has my keys) forgot to transfer them to the new housekeeper and went on holiday for who knows how long but more than a week. They said that they cannot do anything if the housekeeper has my keys. Anyone could get into my flat with those keys, by the way. These are all very serious accidents, and this last one also compromises my safety. And on top, the housekeepers do not clean up to good standards. Do not use their services.