- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Twice it's happened that I put change in my cart and things were added to my cart without my permission and when I emailed them they told me rest assured you won't be charged and a week later I was charged $72 I just noticed it happened 2 months in a row I will not be ordering from this company despite liking the products. I should not have to send back products and be charged for something I didn't order. I'm reporting to the BBB
Tip for consumers:
Watch your cart and which products you are being charged for because they will charge you for something even when you change your cart
Products used:
A lot
Crystal T.'s review of Grove earned 3 Very Helpful votes
Crystal hasn’t received any thanks yous.
Crystal doesn’t have any fans yet.
Crystal isn’t following anybody yet.
Empty.
Hi Crystal, we apologize for any confusion and hope we can offer some clarity here. The items in your cart are added from your Product Subscriptions, which are based on previous purchases. It sounds like there were enough items in your cart to meet the order minimum, which generated a shipment. Please know you are always in control with Grove and can choose how often products are added to your cart, or delete all subscriptions by visiting grove.co/pantry/subscriptions. Please also be sure to remove the items from your cart, as they will not be automatically deleted. We'll always send a few email reminders before any shipments process. And we do have a happiness guarantee —just reach out to us within 30 days of delivery and you can return any unwanted items for a full refund, no questions asked. Feel free to send us an email at reviewsupport@grove.co if we can answer any questions.