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I received shoes that do not fit. I have a high arch and because of that, I cannot get the shoes to fit at all. I have ordered other shoes which I liked from them and kept. When I try to return these shoes, I get a message that my order number does not exist. There is a different order number on my packing slip and the order receipt I got online. Neither work. I have left 6 messages with customer service. No one ever answers. I got one call back when I was in a meeting and it said the order number does not exist. I have the shoes so obviously they sent them.
Even though I think their shoes are cute, I do not recommend anyone ever order shoes from this company if you ever have trouble with getting shoes to fit that you order online.
AVOID AVOID AVOID
Tip for consumers:
do not order if you think shoes will not fit. Hours spent trying to return and still no return compensation.
Products used:
shoes
Cyndie G.'s review of Earth Brands earned 6 Very Helpful votes
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