I should have never used LBC to ship my balikbayan box from US to the Philippines. I sent out my package in West Covina, CA for shipping on Sept. 3 but until now Nov. 22, it has not reached the recipient in Quezon City. I followed it up with them several times after the box reached the Quezon City warehouse but the customer service people (*******424) kept giving me the same response "I will expedite the shipping of your package." When I called back, I found out there were no responses from the warehouse. Apparently, they were being dishonest because they did not really do anything. They could not even give a date as to when the box will be delivered. Do not be fooled by the sweet voices of the customer reps. I WILL NEVER AGAIN SEND ANY PACKAGE THRU LBC! It is unreliable, disorganized, and unprofessional.