Placing an order was simple enough. I ordered thinking company was in Canada or atleast North America but it was not. Apparently it was made from a whole different continent. Expected delivery as of April 7th as indicated in email and order status but as of April 12, nothing. Checked order on FedEx, order has now just arrived in U.S. when will I get these covers? I have no idea. Its been shipped around the world! From the middle east to France.
Hello Da. Please accept our apologies for shipping your order a week late.
We are a global business headquartered in Georgia, USA, with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. Typical transit time to Canada is 3 days.
Unfortunately, your order was delayed due to an unforeseen issue in production and only shipped on 6 April. Regrettably, despite using global shipping leaders DHL / FedEx / UPS for deliveries, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Your patience and understanding are greatly appreciated.
Per the FedEx tracking page, your order was delivered on 16 April. We trust you are happy with your custom cushion covers. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.