Dan D.

The worse experience of my entire life! You decide. Here is my last communication with them:

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Fiona'

Chat InformationHi, friend. How may i help you today?

Fiona: ho

Fiona: hello

Mary Delasantos: We received the dress. Unfortunately the dress does not fit me at all. Basically it looks great on your website but when I put it on it does not form to my body and it is extremely baggy. It is extremely thick on my body unlike the web photo. Our tailor has declined to work on it. While I'm sure the original was made correctly and I don't think it had a liner in it, I'm afraid this dress was made differently. See the attached photo. We do like the sleeves and some of the characteristics are attractive. They dress simply doesn't fit well at all. It also has many bulges every few inches due to the liner being do big and bunched up. I would like to be sent the proper information to return the dress and receive a refund. Unfortunately, I am now faced with finding an alternate dress in less than 48 hrs. Mary Delasantos 3660 Betty Street Castle Rock, CO *******

Fiona: I am sorry about the unsatisfactory service

Fiona: you can directly email your situation to our after sales department

Fiona: the email address is: *******@dressale.com

Fiona: they will help you to solve the problem well

Mary Delasantos: Tried that for 2 days. No one will respond to me. WS*******

Fiona: Thank you for waiting. I'll be with you in just a moment.

Mary Delasantos: I just tried emailing them again.

Fiona: I'm sorry for the delay. I'll be right with you.

Mary Delasantos: All I want to know is where to mail the dress back and how to be reimbursed for the purchase. I was so hoping this dress was going to be some what close to the photo. It doesn't fit at all and we double checked all the measurements with them over the phone for about a half an hour.

Fiona: I will be right with you.

Mary Delasantos: OK

Fiona: Thank you for waiting. I'll be with you in just a moment.

Fiona: I'm sorry for the delay. I'll be right with you.

Mary Delasantos: OK

Fiona: I will be right with you.

Fiona: I will be right with you.

Mary Delasantos: OK

Fiona: I'm sorry for the delay. I'll be right with you.

Fiona: Thank you for waiting. I'll be with you in just a moment.

Mary Delasantos: OK

Fiona: I'm sorry for the delay. I'll be right with you.

Fiona: Thank you for waiting. I'll be with you in just a moment.

Fiona: I will be right with you.

Fiona: I will be right with you.

Fiona: I'm sorry for the delay. I'll be right with you.

Mary Delasantos: This is taking longer than anticipated...

Fiona: Thank you for waiting. I'll be with you in just a moment.

Fiona: Thank you for waiting. I'll be with you in just a moment.

Fiona: I'm sorry for the delay. I'll be right with you.

Fiona: I will be right with you.

Fiona: Thank you for waiting. I'll be with you in just a moment.

Fiona: I'm sorry for the delay. I'll be right with you.

Fiona: I will be right with you.

Mary Delasantos: That would be nice but that's not really going to happen is it...

Fiona: Thank you for waiting. I'll be with you in just a moment.

Fiona: I will be right with you.

Fiona: I'm sorry for the delay. I'll be right with you.

Mary Delasantos: What the heck is going on?

Fiona: I will be right with you.

Fiona: Thank you for waiting. I'll be with you in just a moment.

Fiona: I'm sorry for the delay. I'll be right with you.

Mary Delasantos: Do you realize how long we have been on this chat with out communicating regarding my request or anything else?

Fiona: I'm sorry for the delay. I'll be right with you.

Fiona: I will be right with you.

Fiona: Thank you for waiting. I'll be with you in just a moment.

Fiona: Thank you for waiting. I'll be with you in just a moment.

Fiona: I'm sorry for the delay. I'll be right with you.

Fiona: I will be right with you.

Mary Delasantos: Is this some way of getting me to hang up? Should I come back into another chat with another operator?

Fiona: I'm sorry for the delay. I'll be right with you.

Fiona: I will be right with you.

Fiona: Thank you for waiting. I'll be with you in just a moment.

Fiona: I will be right with you.

Fiona: I'm sorry for the delay. I'll be right with you.

In conclusion: no one came back on line to deal with the problem after an hour of this. Pretty sure this is an automated reply set up to get you to hang up.