dang993

Dan G.

Contributor Level

Total Points
83

1 Review by Dan

3/15/21

I'll start by saying I don't write reviews. We never have the time, but we really rely on the reviews from others. Today, I'm making an exception and am making the time. If you have any further questions, I'm happy to help talk you out of buying from MagicCars. EMAIL ME! MAGICCARSAREJUNK at GMAIL DOT COM I'm just a furious parent trying to help other parents out there... now to business.

It's hard to imagine there would be positive reviews here. I question whether any of the positive reviews are real customers. Our vehicle was purchased for the pandemic to keep the kids occupied in the yard. We've had another ride on car in the past (different manufacturer) that was rock solid. The MagicCars vehicle is absolute garbage. As others note, the wheels come apart at the seams with very little use. All 4 wheels angle out over time, despite being used well within the weight limit. There are wires exposed on the underside which get torn out, killing the motor to that wheel. The paint cracks. The plastic body 'fits' together, but is not secured, and pulls apart in multiple places. The hood doesn't stay closed, flaps open, cracked off and is now secured with velcro. The remote stopped working after 2 months.

That's just some of the product issues. Now to the service. As others have indicated, the service couldn't be worse. They will delay your request for service - notice there's no phone number to speak to someone live, you rely on email only - and after delays you find you pass the warranty period. Once it's clear you are past warranty they will finally respond saying that your guarantee is expired. As others mention, they will send you a link (months after your purchase) to a video of assembly tips instead of addressing your issue. Their responses on this BBB website show just how confrontational they are with respect to service. It seems the only time customers actually get the better of these people is when they dispute the charge on their credit card. Perhaps that's the way to finally get their attention: credit card chargebacks. In any event, if these products were superior to others on the market then I can see why people would still be buying MagicCars. But we have no excuse now, with multiple reviews that all say the same thing! Wake up! Please don't do what we did and waste our money. In our area, you can't just put this type of toy at the road for garbage collectors to take. I ACTUALLY HAVE TO PAY SOMEONE TO COME AND THROW OUR MAGICCARS VEHICLE IN THE GARBAGE. I urge you, please, don't buy anything from MagicCars. There are few things certain in the world these days, but one thing for certain is that YOU WILL REGRET PURCHASING A VEHICLE FROM MAGICCARS.COM

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