They cancelled my first order with no attempt to notify me and no reason for the cancellation. I ordered again (BAD MISTAKE!), with instructions to ship to my installer. Three of the 4 tires arrived at MY HOUSE, not the installer. Name on the label was the installer's assist. Mgr. but address was my house. The next day the fourth tire arrived, again to the assistant mgr. And again to my house. The customer "service" man I talked to has a very heavy Indian accent, so much so that I had to get him to repeat everything he said at least 3 and sometimes 4 times. He didn't seem to know anything at all; was basically no help. I will say that TireBuyer had a decent price on the tires I needed, but that's the only good thing I have to say about them. I WILL NEVER DEAL WITH TIREBUYER EVER AGAIN AND I SUGGEST YOU FOLLOW MY ADVICE.