Daniel W.

I registered Neighbor with my passport ID a couple months ago and got my spaces rent out, however, Stripe asked for my SSN which I don't have so they refused to pay me even though my spaces were fully reserved for at least 2 months. I sent them email (both Neighbor and Stripe) about how to fix it, turned out they ignored my email for an entire week and secretly removed all my listings and payment history, which means I can't get paid and all my earnings are gone.
Here's the entire story: At the signing up part, I used my passport ID to register and manually get approved by the specialist they sent me, it means I can list my space and get paid already, I was not required to provide SSN at all. Then Stripe asked for my SSN for identity all of a sudden near payment date and used it to pause the payment, I kept sending emails saying I don't have it yet and my passport photo ID was already a solid proof of my identity but no reply from either of them. Today when I checked Neighbor app, ALL my earning records and listings are gone.
I just want to say, at the beginning they were like super active and friendly to urge me providing information to sign up by endless texting and calling... and now they totally ignore me just because a tiny issue and STEAL my earnings, absolutely disgusting what they did!
In case anyone who read this and a lawyer, is that a fraud?