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It seems most of the products are shipped by third party sellers. Ordered a floating TV stand and upon checking the package, it was way lighter than it should have been at only 10 lbs. Which was the first red flag. Upon opening it there was an old piece of wood and no signs of the TV stand. They said they will ship out a replacement item but it will take 2 months or so. After waiting more than 2 months, and when asked about the status of the replacement, I was told that I was refunded for the item so they won't be shipping the replacement. I've wasted close to 3 months waiting just to hear this at the last minute.
After searching around the web for reviews of this company, it seems that they employ a lot of bad practices and in some cases borderline scammy. They buy fake reviews, and their customer support is really slow and horrible. The products they advertise are generally not what you receive. Unless you're willing to waste time and risk not getting your product, don't give them your business.
Tip for consumers:
Simple, do not purchase from this site.
Products used:
It seems most of the products are shipped by third party sellers. Ordered a floating TV stand and upon checking the package, it was way lighter than it should have been at only 10 lbs. Which was the first red flag. Upon opening it there was an old piece of wood and no signs of the TV stand. They said they will ship out a replacement item but it will take 2 months or so. After waiting more than 2 months, and when asked about the status of the replacement, I was told that I was refunded for the item so they won’t be shipping the replacement. I’ve wasted close to 3 months waiting just to hear this at the last minute.
After searching around the web for reviews of this company, it seems that they employ a lot of bad practices and in some cases borderline scammy. They buy fake reviews, and their customer support is really slow and horrible. The products they advertise are generally not what you receive. Unless you’re willing to waste time and risk not getting your product, don’t give them your business.
Daniel Y.'s review of Homary earned 3 Very Helpful votes
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Poor quality, never buy from this platform, you never will return your purchase customer service...
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.