I kind of impulse-bought a pair of shorts from their site. I came here and saw all the negative press as well as on their Instagram page so I decided to just cancel my order and get a refund. I anticipated a bunch of road blocks and poor correspondence (as has been the case with many people according to reviews here and elsewhere), but no. I simply sent an email requesting cancellation and a refund and they promptly responded and sent my money back within the same day.