Dan O.

Bought a Windows 95 Ugly Sweater from the Xbox Gear Store, which is specifically mentioned to be run by this company. This was a product I was incredibly excited over, as Microsoft had done limited runs of these to specific developers before, and finally sold to the general public.

Apparently they decided to never notify me that it was shipped out, and didn't notify me about the failed attempted delivery, meaning the package ended up at a pickup point without my knowledge, where after a few weeks it was shipped to sender.

After having to painfully dig this info out of their pathetic customer service, they steadfastly refused to help me out, claiming the package was "lost" despite tracking showing otherwise, because why go to the return box and fish out the order to fix your mistake and make a customer happy?

They also constantly delayed on refunding me, which I had to force with a PayPal case. And in the end, I didn't want the money, I wanted the product! Absolutely disgraceful, this place DOES NOT CARE ABOUT ITS CUSTOMERS. I really hope Microsoft terminates their contract with them!

STAY AWAY
I'm posting a second review, as this pertains less to my utterly failed order, which my last review was for, and more to the service afterwards. Well, lack thereof, of course!

As I mentioned, the tracking for the mug wasn't working, despite the claim it had been shipped out. Unsurprisingly, it's still not here. The rest of the order has seemingly also gone AWOL. I've not even bothered trying to ask what's up with it, as customer service is sure to ignore my very existence despite hogging my money.

In the end, I filed a PayPal dispute, which I just immediately raised to a claim as it was pointless waiting for them to respond. This was proven true, as PayPal gave Teespring 20 days, yes, TWENTY DAYS, to respond to the claim with information, and they just didn't care to do so, so I won the case and got refunded by PayPal! You'd think I'd be happy with my money back, but this was such a waste of time! Sure, I'm glad I haven't been out sixty-four euros of my hard-earned money, but it's been out of my hands for over a month with NOTHING TO SHOW FOR IT. They just hung me and my cash out to dry for all that time! Plus, I have no clue if my refund will affect the content creator I bought the merch from, I'd feel bad for taking away any of the money they made with their campaign!

Clearly, this company is good at lying and deflecting blame on the coronavirus, but we're past the point where the pandemic is causing a complete halt of service in functional companies. Seemingly, this is not the case for Teespring, and I doubt the virus is really the problem here. Maybe it caused the existing customer support and order satisfaction issues to come to a head, but regardless, it's INEXCUSABLE.

I've legitimately grown frustrated to see many of the content creators I support still only offer their merchandising through this frankly garbage company. This company and their higher ups DON'T care about customer support, they DON'T care if you get what you pay for, they DON'T care to answer PayPal inquiries, they DON'T care, PERIOD. All they care about is getting your money right away, and are seemingly hoping you forget about your order during the refund window of PayPal and Credit Card Companies!

And, to top it off, all the positive reviews on Trustpilot are looking awfully similar. It SEEMS Teespring is VERY LIKELY inflating the score with fake 5 and 4 star reviews, which are all praising fast and helpful customer service DESPITE THE FACT ALL THE LEGITIMATE REVIEWS KEEP POINTING OUT THERE IS NO CUSTOMER SUPPORT, AT ALL! Those just don't smell right to anyone with any grain of sense.

All in all, it seems this company is probably failing, and close to shutting its doors, all the while trying to save its image. If this company, or its executives, had any decency, they'd stop the charade.

STOP TAKING ORDERS IF YOU CANNOT FULFILL THEM. DON'T LIE TO THE CUSTOMER THAT THEY WILL GET ANYTHING WHEN THEY ORDER! THIS COMPANY NEEDS TO SHOW SOME RESPONSIBILITY!

I'm sure to get some snide remark as a reply to this, as they have no issues responding to reviews, next to VERY LIKELY posting fake ones.

Again, THIS COMPANY CARES MORE ABOUT AIRBRUSHING A GOOD IMAGE OF THEMSELVES, RATHER THAN ACCOMPLISHING A GOOD IMAGE BY DOING THE BARE MINIMUM TO ACHIEVE CUSTOMER SATISFACTION. STAY AWAY!