danr1310

Dan R.

Contributor Level

Total Points
80

1 Review by Dan

368 Views
5/3/22

My review will rate the website and the customer service "CS" which is a joke. I won't rate the products/images which are nice.

The website is very slow to load and navigate, is completely NOT user-friendly, the UI is not friendly and the descriptions are horrible. They should look around at the other image companies world to see how its done.

The customer service is even worse. They don't list a phone number to call and there isn't a chat to ask questions--it's 1999 as you have to email 'info@' and WAIT for a response.

I paid almost $442 for 4 images and then was told I had to pay another $200 to get jpeg, PDF and PNG files... and wait for it... I had to wait a DAY to get those after paying a total of $642.00.

Dima Korchagin in "CS" (I'm laughing at the word 'service') then gave me attitude in an email back to me by mocking me with my displeasure with missing a deadline because of waiting a day to get the images I purchased.

IF I could tell the world about this horrible experience I would, wait, I will, every chance I get.

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