Darren B.

They give me a price on line which you paid in full, then called asking loads of other questions trying to increase the premium when I explained why the vehicle was not being used as a commercial vehicle they then went on to something else and found an error on the application regarding purchase date, that was all they needed to put the policy up nearly another £100 I explained the reason and asked to speak to the manager who constantly talked over me, he said he would refund my money minus £55 (less than 12 hours on cover) the amount he said he would Only £536 for the policy when in fact it was over £630 knocking almost another additional £100 off so in total (£155 for 12 hours cover) I said that was wrong and after a further 2 times stating that was the figure I paid he can back and said he had made the mistake.
At this point with no apology they terminated my policy without my consent and still charged me.
Bearing in mind I had informed the caller I was driving to a family appointment the way they conducted the call was very unhelpful and now extremely stressed (whilst driving) and late for the appointment (which when I arrived I was informed the family member had been told it was terminal leukaemia)
The company will happily take your and will do everything in the power to increase premiums when you don't accept it they will just cancel your policy and charge you.