Dreadful company. Cancelled an order placed the same day and they said refund within 14 days. 26 days later still no refund. Wont let me speak to their finance/accounts department. Email only apparently. Have had to now dispute payment with credit card company. Do not use them. Dreadful hours of operation as well - 1100-1600. I rang at 1100 at was on hold for 20 mins only to go through to an answer machine. What customer service department has an answering machine at 1100?