Thumbnail of user darwinw6

Darwin W.

Mn

Contributor Level

Total Points
81

2 Reviews by Darwin

  • RecPro

8/14/21

Bought one of their shower doors for a camper I am renovating. A couple problems - the width of my opening in the camper for the header piece and bottom were not the same (surprise). Unfortunately, I measured the base and cut them exactly the same length and found the top was about 3/8" too short. My bad, just have to order a replacement and cut another one. Called recpro and was told they do not sell parts - they sell only complete units and will request a replacement part from the manufacturer only if defective. Disappointed but said i had a defective part (wink, wink) thinking they would work with me on this. Wrong! I needed to send pics of the defective part. I still had the piece I cut off so i epoxied it back together again and recut. While looking at the instructions (a copy of a copy of a copy - barely legible) I noticed the manufacturer's name at the bottom - googled it and found it was recpro under another name - same phone, same city in Indiana. Long story but it seems like good customer service to make parts available to customers like me who need a replacement part for some reason. Implying that a third party had to be satisfied to get a part was deceptive. Telling a customer you have a policy of not sell replacement parts is more likely to upset a customer. I didn't ask or expect to get it free - expected to pay a hefty price for shipping a 24" piece of plastic. One of the curtain guides came off when I was sliding the curtain into the track, didn't bother calling them about that. It works but looks like a chimpanzee put it together. All things considered, I would buy two next time so I had extra parts if needed or buy a different design from someone else that might be more customer oriented. In their favor, the special order was correct and shipped earlier than expected.

Tip for consumers:
Shower curtain functional but attachment of guide to curtain very delicate - one came off when threading it thru the slot - only 4 I think and no way to repair

Products used:
Used shower door - did return one other item, they charged me return shipping

Service
Value
Shipping
Returns
Quality
  • WebyShops

9/2/16

Here is the sequence of my transaction. There was no indication that the shipping charge was going to be added until it was fulfilled then given the wrong amount rounded up to $47? They sent me three requests yesterday asking me to rate them and one to google 1+ their service. I had already given them 1 star following another request. I explained several times that they should refund my shipping charge they said they would give me a discount on my next order and I explained that their would be no next order until they refunded my shipping charge. No response other than multiple requests to rate them. These people are clueless and are probably just reshipping things received another distributor hence the LONG delivery time.

Order Summary:

Item Brief Description Options Qty Rate Amount
DNZ-******* DNZ PRODUCTS 1-Pc Base & Ring Combo, Savage Round Receiver Short Action, 1in, High, Matte (*******) 1 $46.63 $46.63
Discount ($10.00)
Total $36.63

Your order has been fulfilled.
Order #SO*******
Tracking numbers: *********************
Product Quantity Rate Amount
DNZ-******* DNZ PRODUCTS 1-Pc Base & Ring Combo, Savage Round Receiver Short Action, 1in, High, Matte (*******) 1 $46.63 $46.63
Total $47

Update for Case #******* - "Amount chargerd for my order?"
Hello
The total amount charged to you was $41.58. This includes the $10 discount, and the $4.95 shipping. Please let us know if you have any questions, or if there is anything we can do for you.
Sincerely,

Click here to update the Case online, or reply to this e-mail
Message History
-----Original Message-----
From: ******* (*******@gmail.com)
Sent: Tuesday, August 16,2016 04:26 pm CDT (GMT-05:00)
Subject: Amount chargerd for my order?
$36.63 or 46.63? I had$10 off for signing up for something.

Update for Case #******* - "Re: We want you to Like Us!"
Hello
I'm sorry that you are upset with your order. We had to special order the mount, and it took longer than expected. We offer free shipping on orders over $39.99. Due to your discount code your order was not over $39.99. I apologize if you are unhappy. We would be more than happy to offer a discount on your next purchase. Please let us know what we can do for you.
Sincerely,

Darwin Has Earned 1 Vote

Darwin W.'s review of WebyShops earned a Very Helpful vote

Darwin hasn’t received any thanks yous.

Darwin doesn’t have any fans yet.

Darwin isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user billa910
Bill A. reviewed RecPro
2/17/24

Purchased (2) wall huggers, used 3-4 years, camped 2-3 weeks a year. Camper totally stored...

Thumbnail of user jreigen2005
Jon E. reviewed RecPro
7/27/23

Poor quality product the leather falls apart after 3 years. Purchased 2020. I sent them an email...