David B.

I've used Wix in the past, built a website and bought the premium plan. I later cancelled the Premium Plan as I employed a website building company, mainly because I found the Wix Platform too fiddly to get around and in many ways limited me on what I wanted to as a website.

As a result I contacted them explained and I cancelled my premium plan. I trusted them to do their job properly and I honestly had no reason to doubt them. This was in 2020

I have since established that they have continued to charge my bank account, without my permission and run up a huge bill.

Sadly it means that I now have to change my bank card to ensure this doesn't happen again. It's peace of mind I know but, when they ignore you request there's no alternative. I therefore must warn people when they use this company and should you change your mind, regarding the service you're paying for you'll have to chase them and monitor your bank account for several months afterward to make sure nothing goes out and this isn't how it should be.