David H.’s Reviews of Laithwaites & more

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1/8/22

Had one box of wine which was OK but nothing special. They then took another payment without my consent and tried to deliver another box. I refused delivery and my bank reversed the charge.

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Thank you

Thomas F. – Laithwaites Rep Over a year old

Hi David,

Please accept our apologies for any confusion regarding how our Wine Club works.

Our Wine Club includes delivery every 3 months, and you are always in complete control! Email notifications are sent prior to each Wine Club case being sent out and shipments can be declined any time they are unwanted.

You can also cancel your Wine Club at ANY time either by phone, email or online under 'My Club > Wine Club Settings'.

You are also welcome to return any unwanted shipments at no cost to you, and all of our wines are backed by our 100% satisfaction guarantee.

We hope this information helps. Please don't hesitate to contact our Customer Service Team at 1-800-649-4637 from 8am - 8pm ET, or email us at customerservice@laithwaiteswine.com if we can assist with any outstanding issues or further questions - we're happy to assist!

Best regards,

Customer Service