David K.

Vivid Racing offered an AirRaid Cold Air Intake on their webpage for $250.00. They also offered a coupon for $25.00 off $250.00 purchase or more. I purchased the item for $225 + shipping costs and Vivid Racing accepted my payment via PayPal (Cash $). I received an email confirming my purchase / order. Two days later I received an email from Simone at Vivid stating my order was cancelled and a full refund would be given as the product was 'Out of Stock' and they did not know when more would be available. I then called Vivid *******040) and asked for Sales and I spoke with Ahmed. I gave him the part # 250-218 and he confirmed they had the item in stock and if ordered I would receive it in 2-3 days. I was surprised so I asked for the price and he told me it was $327.90. That shocked me so I asked for Simone to ask her why the item was still in-stock / available but she had told me it wasn't and cancelled my order. She provided an excuse and I asked her to honor the purchase I made at the price I paid but she refused. It appears they messed up on the price of the item I tried to purchase and refused to honor the price as the New Price was now $102,90 more than I paid. I did receive my refund but it took several days for them to refund my CASH back to me. Very disappointed in the service from Vivid Racing as they failed to honor their pricing on the internet ad. I then researched customer complaints against Vivid Racing and found there to be several BBB complaints (D rating) as well as Yelp complaints and other online complaints as this business has treated several customers poorly. I wish I had done my research PRIOR to ordering from Vivid Racing versus finding out the hard way and wasting both time and money with the old 'bait and switch' routine. Terrible business ethics and Terrible customer service.