David L.

Don't believe the reviews that are posted on their site or Facebook ads. Those are fake. Search the internet for independent review sites, and note that what you see on those sites is completely opposite from what Lux lists on their fake review sites.

After having our device for less than 30 days it broke. Because the order date and the actual date that we received the device we different, Lux would not honor their 30 day warranty (since from the order date it was technically longer than 30 days, although from the received by date it was less).

Regardless, what type of reputable company offers only a 30 day warranty?

After contacting Lux, they offered us a half-off coupon to purchase another device, but given that the first one we bought broke so fast, and given that they would not offer any type of warranty beyond 30 days, why would we throw more money to them?

We then started searching the internet for reviews/experiences (we first relied on the reviews via their Facebook ads and their website) and we quickly found that what people were saying on independent review sites did not match what was listed on Lux's controlled sites. FAKE REVIEWS?

BEWARE.

I soooo wanted their device to work, but the quality was horrible, and the customer service worse.

We have followed their rules, dealt with the minimum membership and then cancelled, but then the next month we found the continued to charge us. So we called again, they apologized and credited our account. Looking today we noticed that subsequent to that last interaction, they still continued to charge us for another four months despite us having now cancelled two times previously, first in December 2015, then again in March 2016.

Please explain to me how now having to call a third time to cancel this is something other than a deliberate scam. Given the plethora of complains, this now sounds like something that Preet Bharara, USUS Attorney for the Southern District of New York needs to look into...