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I purchased a new pair of Timberland Boots from Eastbay, in September 2021 for Christmas. I did not want to have them run out of my preferred size! On Christmas, I gave the boots to my nephew, who did not like the fit. I contacted Eastbay, and they refused to return the boots, even though they were brand new, never worn, in perfect condition. There are lots of places to buy footwear, and I will go elsewhere in the future. Eastbay was a good company, until the going gets tough. No more.
Tip for consumers:
Returns must take place within 90 days of purchase, no exceptions for Christmas.
Products used:
Timberland Boots
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Sent an item back that didn't fit correctly for an exchange. They instead refunded it and charged...
